Question 1

Do you provide fixed-price quotes?

Accepted Answer

Yes. After a free home survey we issue a fully itemised, fixed-price proposal. The only variations are formally agreed change orders that you sign off before we proceed.

Question 2

Are you insured?

Accepted Answer

We carry £5m public liability and £10m employer's liability insurance. We're happy to share certificates before any contract is signed.

Question 3

Which areas of Cardiff and South Wales do you cover?

Accepted Answer

We work across Cardiff, Penarth, Barry, Caerphilly and within a 30-mile radius of Cardiff city centre.

Question 4

Do you handle planning permission?

Accepted Answer

Yes — we manage planning applications, building control and party-wall agreements as part of every relevant project, working with our trusted architects and structural engineers.

Question 5

How long does a typical renovation take?

Accepted Answer

Single rooms typically take 2–4 weeks. A full kitchen 4–8 weeks. Extensions 8–16 weeks. Whole-home renovations 12–26 weeks. Every quote includes a realistic written programme.

Question 6

Will I have a single point of contact?

Accepted Answer

Yes. Every project is led by a named project manager who handles trades, suppliers and updates so you only ever speak to one person.

Question 7

How do payments work?

Accepted Answer

A small mobilisation deposit followed by staged payments tied to clear milestones (first fix, second fix, snagging, handover). We never ask for large up-front payments.

Question 8

Do you guarantee your work?

Accepted Answer

All workmanship is guaranteed for 12 months as standard, with longer guarantees on roofing and structural works. We also carry out a free 12-month aftercare visit on whole-home projects.

Question 9

Do you use your own trades or subcontractors?

Accepted Answer

A core in-house team of carpenters, decorators and project managers, supported by a small group of long-standing trusted electricians, plumbers and stonemasons.

Question 10

Can you work with my architect or designer?

Accepted Answer

Absolutely. We collaborate with most of Cardiff's residential architects regularly and are happy to work to your existing drawings and specifications.

The questions Cardiff homeowners ask most.